FREQUENTLY ASKED QUESTIONS
WHAT AREAS DO YOU SERVICE?
We service all of zip code 77388, and parts of zip codes 77068, 77090, 77373, and 77379. Farm animal sitting is available in other locations on a case by case basis, and out of area services incur an out of area surcharge.
WHAT ARE YOUR SERVICE HOURS?
We offer sitting services from 6am to 10pm, 7 days a week. We are available to clients for emergencies 24/7.
Office hours are 7:30 am to 6:00 pm, 7 days a week.
WHAT KIND OF ANIMALS DO YOU CARE FOR?
We care for any domesticated animals. Alongside dogs, cats, and pocket pets, we have experience with many types of reptiles, birds, fish, and barnyard animals.
ARE YOU BONDED AND INSURED?
Yes! We carry liability insurance and are bonded!
WHY ARE YOU NOT BBB ACCREDITED?
We were A+ rated, but the BBB requires us to pay $500 a year to list us, so we felt that money better spent on ensuring and expanding our quality services.
DO YOU CHARGE A HOLIDAY FEE?
We are here to make sure your furry family members receive the best possible care while you are away to spend holiday time with your family & friends. Since this requires our sitters to spend additional time away from their family & friends during the holiday season, we do require a flat rate fee of $5 per visit which would be applied to the following holidays: New Year's Eve, New Year's Day, Valentine's Day, Easter Weekend, Mother's Day, Memorial Day Weekend, Father's Day, 4th of July Weekend, Labor Day Weekend, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day.
ARE YOUR PET SITTERS BACKGROUND CHECKED?
Yes! We ensure we only send the most trustworthy and competent sitters to your home.
HOW IS PAYMENT HANDLED?
We prefer credit card, which is due on or before the scheduled booking. We also accept cash and check, which must be provided in a sealed and labelled envelope.
WHAT IS YOUR CANCELLATION POLICY?
Visits are billed upfront and in full.
Notice given more than 48 hours from the beginning of services: Full Refund
24-48 hours notice: 50% Fee
Less than 24 hours No refunds
Payments can be used as a credit toward future services.
Cancelling your appointment means you no longer need a sitter to come to your home, however a significant amount of time has been spent preparing for your visit, and additional time is necessary to readjust schedules and other clients visits. Canceling visits without sufficient notice incurs lost wages and time spent.
DO I ALWAYS HAVE TO GIVE 2 KEYS?
Most clients do give us two keys, or at least one physical key and a separate means of entry. We are insured and keep the keys securely in a safe. There is a $15.00 charge if additional trips are made to pick up or drop off keys at your home. In the event that you move or discontinue services we will mail your key to you or drop it off at your house.
WHAT HAPPENS IN SEVERE WEATHER?
We keep a steady eye on the weather. We have large, high clearance, 4WD vehicles with snow socks capable of getting through most of what Houston has to offer. For evacuation notices, we will contact you and make an action plan for keeping your furry family members safe. In the event that we must evacuate your pets, we will load them up in and take them with us. We will not leave an animal behind.
HOW MANY VISITS PER DAY DO YOU REQUIRE?
We require minimum visits based on the individual pets:
Dogs: 2 visits a day minimum
All other pets: 1 visit a day
WHAT HAPPENS IF MY TRIP RUNS LONG OR MY FLIGHT IS DELAYED?
We always keep a few open spots in our schedule in the event that your trip runs long or you would just like to add an extra day to your vacation. Please keep in contact with us and we will make sure your pets are covered. There are no last-minute booking fees.
If you do not contact us when you return, and we cannot reach you, we will go to your house at your next normal visit time. If you are home, you will still be charged for a $15 call out fee.